Returns and complaints

Withdrawal from the contract

If you are a consumer - as a rule you have the right to withdraw from the contract concluded remotely.

You can withdraw from the contract by submitting to us a statement of withdrawal, e.g. by sending an e-mail to: sklep@ant-ek.pl.

Return the returned item to us immediately to the address: Smolna 13c/177, 61-008 Poznań, but no later than within 14 days from the day you withdraw from the contract.

You can withdraw from the contract within 14 days.

The course of the 14-day period for withdrawal from the contract begins:

for a contract in which we deliver a thing, being obliged to transfer its ownership - from the taking of possession of the thing by you or a third party other than the carrier designated by you,
for digital content - from the date of conclusion of the contract.
To meet the deadline it is sufficient to send a statement before its expiration.

We will return the payments made by you, including the cost of delivery of the item under the terms and conditions indicated in the regulations, immediately, but no later than within 14 days from the date of receipt of your statement of withdrawal from the contract.

We may withhold reimbursement of the payment received from you until we receive the item back or you provide proof of its return, whichever event occurs first.

Remember that the right of withdrawal from a contract concluded at a distance does not apply to the consumer, among others, in relation to the contract:

in which the subject of the performance is a non-refabricated thing, produced to the consumer's specifications or serving to meet his individualized needs,
in which the subject of the performance is an item subject to rapid deterioration or having a short shelf life,
in which the subject of the performance is an item supplied in a sealed package that cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery,
in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery
for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the expiration of the deadline for withdrawal from the contract and after the entrepreneur has informed him of the loss of the right to withdraw from the contract.
For details on withdrawal, please refer to our Terms of Sale.

Complaints

If you are a Consumer, in case the goods purchased from us turn out to be defective, you have the right to complain about them based on the warranty. It is best to submit a complaint to the e-mail address: sklep@ant-ek.pl or by mail to Kotanski 6 / A1.8C, 10-166 Olsztyn

The complained goods should be sent to the address: Smolna 13c/177, 61-008 Poznań

In connection with the defect you may demand:

replacement of the item with a defect-free one,
removal of the defect,
or make a statement about:

price reduction,
withdraw from the contract - in the case of a material defect.
We are liable to you for defects discovered before the expiration of two years from the date of issue of the item.

As a rule, you can file a complaint within one year of noticing the defect, but the time for filing a complaint cannot end before the expiration of the seller's liability period.

We will consider your complaint (respond to it) within 14 days from the date we receive your complaint.

For more information on complaints, please refer to our Terms of Sale.